Dunno who owns the brand these days but their customer service is decent enough.
Ordered a pair of the Opus jeans at half price a couple of weeks back but they were a size too big. Saw on the website they don't do exchanges but suggest returning the wrong uns and placing a new order. Sounded straightforward enough but they'd since gone back to full price.
Sent a quick email and they immediately offered to refund 50% of the replacement pair, matching the sale price. Those arrived Mon, refund in bank yesterday and email today confirming refund for the original order.
Jeans seem decent as well, especially for 60 quid.
Dunno who owns the brand these days but their customer service is decent enough.
Ordered a pair of the Opus jeans at half price a couple of weeks back but they were a size too big. Saw on the website they don't do exchanges but suggest returning the wrong uns and placing a new order. Sounded straightforward enough but they'd since gone back to full price.
Sent a quick email and they immediately offered to refund 50% of the replacement pair, matching the sale price. Those arrived Mon, refund in bank yesterday and email today confirming refund for the original order.
Jeans seem decent as well, especially for 60 quid.