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Chronomics fucked up our day 2 tests. They gave us two identical passenger locator numbers (they're supposed to be unique apparently). Because the website is shit this meant we had to submit both tests for the same testee.
Thanks for posting this. We're off to Italy on Saturday morning, used medicspot as they were recommended by @Brommers - had all been very smooth but just realised they've done exactly the same to us - one reference number for two people!
I've just emailed them, hopefully I'll get a better response than you did.
When you say
Because the website is shit this meant we had to submit both tests for the same testee.
Did you mean the gov.uk site?
Fox-
When you say "Because the website is shit..."
The Chronomics website. There was two checkboxes when I took the test with the following options:
- CHRON123: frankenbike's partner
- CHRON123: frankenbike
The locator numbers were the same and the website did not allow my partner to click on her own name - we both had to click me.
On the passenger locator form we just both put in the same number.
Anyway ultimately it all worked out and each test got assigned to the correct person despite the above. I've not heard anything from test and trace or whoever so presumably it's all fine.
- CHRON123: frankenbike's partner
frankenbike
Chronomics fucked up our day 2 tests. They gave us two identical passenger locator numbers (they're supposed to be unique apparently). Because the website is shit this meant we had to submit both tests for the same testee. We sent an email early on Monday and the service person's advice many hours later was "refresh the page" - big fucking surprise when this did not magically change the internal locator reference numbers - then the customer service person immediately closed the ticket and asked for a positive review so that they can have a performance bonus. After several more emails that received no response we had no choice but to post off the tests anyway. I hope I get a fine so that I can force them to pay it, fucking dickheads.
The website is dogshit as well. I clicked the "go back a step" button three times which is apparently too many - this broke my account for half an hour and registered my test without any kind of confirmation. Don't dare use your back button or refresh unless you have no choice.
Fortunately for everyone else Clown Command announced the rule change in the middle of my holiday so day two PCR tests will no longer be required. Either way, highly recommend you don't use fucking Chronomics.
C19testing.co.uk were fine for the lateral flow