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edscoble
William.
If it makes things easier for some people, that's great. It shouldn't happen at the exclusion of others though. A similar thing is happening in the arts sector; my partner works at the Barbican where the box office is now closed. Older people who have been visiting for years arrive on the bus to book a ticket, and are told to go online, which they can't.
edit, this article is a good explanation of some of the reasons people might choose not to carry a smartphone with them. https://www.additudemag.com/adhd-adult-diagnosis-distraction-phone/