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If you can push it sideways by hand either the crash protection is disengaged or the internal gear train is borked.
If you look at the photo here (ignore the text), the silver disk on the motor should spin regardless of crash protection and the silver tooth just below “Japan” should be engaged in the slot that’s 180 degrees away in that pic.
grams
swedeee
yeah my girlfriend filmed it and she's a bit useless... yes i can push it all the way up so not a limit screw issue. it does whizz a bit like its trying but very quietly and sounds like its struggling