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Howard
@J0nathan
Seconded on the B&R being a looker. You’d have to be so cack handed to end up damaging it like that accidentally. Or pissed.
On the bright side, if you keep it, at least you won’t be worrying about seeing ‘that first scratch’.
I’d be tempted to get to the bottom of how it turned up in that state when sold as new, then as has been suggested go down the road of taking a partial refund because (if) you like it.