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Yeah, true, it should. Not that I've had any sight of it but, the estimated delivery dates have clearly been amended due to Covid disruptions, I imagine purely to cover CS's arse and ideally prevent rants like the above happening. It's probably less about the time it takes for Hermes to deliver the parcel, but giving the warehouse operatives some breathing room with working under restrictions and getting orders out the door.
Anyway, I guess I'll fix it on Monday. Thanks.
monkdagola-
Don't forget all the translations for the markets served by EU/RoW warehouse!
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rants like the above happening.
Yeah, sorry.
If cs would just have said either “It left here on x day, must be Hermes taking their time, give it a couple days?” or “Sorry, COVID is slowing things down a bit, should be on their way to you soon” then it’d have probably kept me from having the rant.
It was the way they took their time to go and look at the tracking number that they had to ask me for, then came back and told me what that tracking was saying as if they were being helpful that boiled my piss.
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M_V
Surely this should read: On or before the 7th working day.
I remember writing all these when the SLA was 3-5 days. Some twit has extended the SLA to 5-7 days without updating the text. Sloppy.