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I rang my local shop who deals with Cannondale this morning and they said they would have to charge to look after a warranty claim (sending back to Cannondale etc.) and I should go back to the original retailer who should do it for free.
Ugh....not sure it’s supposed to work like that. You could ask CSG if it’s supposed to work like that :)
Howard-
Yeah I mentioned that on the phone. I read on the Cannondale site that you should be able to take a warranty claim to any of their dealers and things would get sorted.
Anyway, I've started an insurance claim, emailed CSG and also got in touch with the shop who I think the frame was bought from. Just need to wait for replies now.
roboto
@snoops I didn't register at the time, but did register it with them yesterday! :)
@Howard I rang my local shop who deals with Cannondale this morning and they said they would have to charge to look after a warranty claim (sending back to Cannondale etc.) and I should go back to the original retailer who should do it for free. I got the frame through my Laka insurance and I think they got it from Sigma as there wasn't a lot of stock at the time.
There's also hardly any stock in the UK right now, so I might be sans road bike for a while. Hopefully not though.
I do also have some contacts at CSG so I might try going direct to them too. Would be interesting to know if this part failure of a CAAD12 frame is common or not.