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  • We couldn't get our Nest back working again after Monday's outage.

    They are sending us a new Heat Link at some point within the next nine days, and have said on the phone (but not yet in writing) that they will cover the cost of installation.

    But we haven't got anyone to install it and I'm not sure we'll be able to by Christmas. It's fucking freezing without it and we've got 2 electric radiators on most of the time.

    It's ridiculous that we've got a boiler that's only a year old and in perfect working condition that we can't actually use to heat the house because of some piece of shit electrical device that's wired to it.

  • what boiler is it? You can disconnect the nest and put a plug on it and itll be on 24hrs a day but that'll get you buy. Although you might need to disconnect it in the boiler and stick a bit of 3 core in if they have used 5 core to wire the nest.

  • @Brun

    It's a Vaillant Ecotec Plus 832, and the Nest was installed at the same time as the boiler in about August 2019.

    Hopefully it will come in the next couple of days and I'll try to replace the Heat Link.

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