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Because
Everyone who has used stop/start is telling you that it's not like a set of headlights which light when they work and don't when they don't.
It is designed to game a system. This means "working" = functioning in a specific set of test conditions. Not when you want it to, and definitely not when you're not using it daily and doing London driving.
hugo7
@Dammit
Because you've remotely diagnosed it via the Internets? Sounds like a wise basis for gambling £28,000.