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@Dooks-Fatberg
Not sure this qualifies as hate, but the shittiness of dealing with NS&I really is quite something
I have a childhood post office savings account that i've been meaning to update and close for years. Doing some life admin during lockdown and I thought it would be a good idea to finally check in on it, so I took my little account book and went into the post office and queued up. They told me that NS&I had taken over these accounts years ago and gave me a phone number.
I rang that and a recorded message told me not to ring as they were too busy with covid 'n' that. Fair enough. I hung up and left it for a few months till after the first lockdown had ended. I tried again and finally through after being on hold for 45 mins.
They told me that they couldn't tell me anything about my account and that I'd need to fill in a form to change my address and apply for an online account. They said they'd post the paper forms for me to fill in with a pen and post back to them. They'd then write back to me with the details I needed to access my account online.
The forms arrived after about 8 weeks. I filled them in left them sitting on the side for at least another 8 weeks before getting round to buying envelopes and stamps and sending them back.
Another 8 weeks later I get a letter back from NSI saying they're very sorry but I can't access that particular kind of account online and I should a call the same number the post office gave me originally.
I just rang that number and there's a recorded message telling me not to ring because of covid 'n' that, interspersed with stark warnings not to be abusive to their beleaguered staff and that waiting time is over an hour. Been on hold for 15 mins so far... shall I hang up?