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Hmm that is tricky. When you say refund what would you want back?
Mine received a slightly odd response. So not sure where it’s heading, I’ve not paid yet so maybe in a slightly stronger position.
GoatandTricycle-
I'm pondering that. I guess costs and living wage for labour hours is fair for me to pay. Assuming he can't provide the evidence of competency to perform the remedial works, I could go down that road. Might be a case for calling Consumer Advice. Or just spamming tje forum for more advice, worked last time I had such a dilemma :)
What do you mean by an odd response?
Cupcakes
More awkward than I would like, but I think it went well.
He's offered to come back at our convenience and infill the gaps, trim the hearth etc.
The trouble is that his starting point was 'how could it be done better?' - obviously the answer is that I don't know, I'm just the client, but you could have done whatever joiners have done since time immemorial...
We finally hit upon the important bit when I asked to see evidence of previous joinery works to demonstrate competency to do the making good. Only one photo was available and it was a small bit of infill. It finally transpired that other than that, and my flat, he's never fitted a traditional floor before. Makes it a bit galling that he hid that fact and then tried to square up to us that it was fine in the first place - and charged £50/hour each for him and his assistant to do it!
I guess options are: