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Hope it wasn't too expensive... I had to return a fairly expensive unwanted xmas present to bike24 and with Parcelforce (cheapest option) I've had to pay £35 and print out 7 pages of customs documents and attach to the parcel in a clear envelope! A couple of months ago a parcel like this would have cost about £15 with none of the faff...
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too much hassle returning an item
If posting something is too much hassle then fair enough. But they have offered a free return. Not sure there's much else they could offer. Boycotting them based on one minor bad experience seems harsh!
aniki
TotalShanner
@AlphaOmega
update, got my parcel today and quite shocked they send me a 10deg stem instead of 17deg, contact them back and they said its out of stock, wow nice move too much hassle returning an item