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  • Virgin customer service is fucking terrible

    Really? I've never had any problems with them. In fact, one of my most memorable calls was with a Scottish dude who was fascinated by Oz and told me about the Big Lez Show.

    Are you talking about customer service or the installers, which are probably totally different company.

  • Customer service. You spend 45 minutes on hold for a foreign call centre where they can do nothing other than what the computer says.

  • I've never waited that long. Scotland isn't that foreign. I tend to call them to get a discount applied rather than report a problem but a few times I've reported a problem its been resolved relatively quickly. I blame the users.

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