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Virgin customer service is fucking terrible
Really? I've never had any problems with them. In fact, one of my most memorable calls was with a Scottish dude who was fascinated by Oz and told me about the Big Lez Show.
Are you talking about customer service or the installers, which are probably totally different company.
hippy-
You do wonder who was calling which helpline there. :)
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Really? I've never had any problems with them
Virgin Internet has literally the lowest customer service rating of any UK based company that Which? monitors. At least they did about a year ago. They really, really, suck.
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Customer service. You spend 45 minutes on hold for a foreign call centre where they can do nothing other than what the computer says.
Oliver Schick
Stonehedge
aggi
Virgin customer service is fucking terrible but in most places they're the only place offering fast broadband.
I found complaining on the forums got you far better customer service than phoning up some fuckwit.
Also bear in mind you get compensation for every day late on the installation and each appointment missed with less than 24 hours notice. I ended up pretty much getting the first three months free.