You are reading a single comment by @iamalex and its replies.
Click here to read the full conversation.
-
Thanks for the forum advice, I’ve added a post there too.
I’ve got the first month free but I’ll be asking for more. The cheeky shits made out they were being awfully generous, as I’d already received couple of quid off the monthly price when I signed up, for being a loyal customer.
iamalex-
These two email addresses might help
socialteam@virginmedia.co.uk
executiveteam@virginmedia.co.uk
Shit customer service but annoyingly great wifi
-
This is the basic compensation scheme https://www.virginmedia.com/help/automatic-compensation and then whatever you can get on top.
I ended up being referred to the executive team complaints. They were shit too
marcomarcos
aggi
Virgin customer service is fucking terrible but in most places they're the only place offering fast broadband.
I found complaining on the forums got you far better customer service than phoning up some fuckwit.
Also bear in mind you get compensation for every day late on the installation and each appointment missed with less than 24 hours notice. I ended up pretty much getting the first three months free.