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you'll have 12 months to return it.
Only if there's something wrong with it. There's nothing wrong with it unless he said at the time of ordering that it had to be compatible with the CK headset. If there's nothing wrong with it, he has to have told them he doesn't want it within 14 days of receiving it.
gbj_tester-
If there's nothing wrong with it, he has to have told them he doesn't want it within 14 days of receiving it.
If he was told as such, hence I asked him to check the fine prints.
Right to cancel
There are different rules for downloads and streaming services.
You must tell the customer they can cancel their order up to 14 days after their order is delivered. They don’t need to give a reason for cancelling.
If you don’t tell the customer about their right to cancel, they can cancel at any time in the next 12 months. If you tell them about the right to cancel during these 12 months, they have 14 days to cancel from when you told them.
coventry_eagle
Distance selling applies still.
https://www.gov.uk/online-and-distance-selling-for-businesses
@hollow__legs check if there's a return policy on the invoice/receipt they sent you, otherwise you'll have 12 months to return it.