They definitely do "free customer service and vehicle checks" my mum and dad bought a 2019 corolla and it's been back to the dealer 3 times for "not a recall" one was a potentially loose subframe bolt, one was a brake line issue and the other was a fuel pump issue. All voluntary by Toyota and not counted as officially a recall.
A few stories? ~40% of Tesla owners have to have their car repaired in the first three years of ownership due to something breaking! Compared to 13% for a Toyota.
They definitely do "free customer service and vehicle checks" my mum and dad bought a 2019 corolla and it's been back to the dealer 3 times for "not a recall" one was a potentially loose subframe bolt, one was a brake line issue and the other was a fuel pump issue. All voluntary by Toyota and not counted as officially a recall.