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Thank God 99.9% do actually listen AND READ!
It's not the extreme, we put what we actually say on the ticket as we are honest and want to manage expectations (Yes, I made this template and I'm an ex banker) so as to not over promise and not deliver.
BUT yet they'll contest this, although it's written on the quote they receive.
Put it this way, I'm in most days (5 usually, 6 some weeks when it's usually 4) and I know who said what!
coventry_eagle
bujalarab
@coventry_eagle
ha ha ha, so funny. I guess this is the other extreme, from the customer side.
@jackbepablo I don't know how was that possible. When I noticed the best scenario that I thought of was that of poor assembly. Situation that I could not accepted. I politely asked to be fixed only to be met with some crapy excuses and had to insist a lot to be remedied.
@B0N0R It is a posibility and at this time it is very understandable for me. Missing a day, or 2, or 3 I guess is acceptable, but somebody(manager, owner, mechanic, whatever) should make the time to adress it for the solely reason it is the right thing to do otherwise you get in a situation experienced by Evans.
To bring more justification into it I see it this way. You as a mechanic/shop have a better insight of both worlds. In both professional and non-professional life you are a customer. I could say that you are more often a customer than is you client a mechanic. And if you understand the customer situation it should be quite easy to approach it. Being pro-active/active and even re-active of its fair expectations is the right approach.