-
Don't get me wrong, I'm glad they're doing okay at the moment and I don't have an issue with being told they're busy, the bike shop nearest my office said that when I called them. It was more the "GP5000TL? Not a chance, not ever" sort of thing I found odd. In honesty, shitty customer service is a hallmark of Luxembourg small business so it's par for the course.
atz-
It was more the "GP5000TL? Not a chance, not ever" sort of thing I found odd
Sometimes telling the customer that what they're trying to do can't be done is the best policy.
When you're doing your own work, you're responsible for everything. As soon as you hand it over to somebody else, they have to consider before starting how they are going to deal with the situation in which the operation was a success but the patient died.
gbj_tester
I watched 2 lifetime mechanics spend 20 minutes wrestling a Gp5000TL onto a new Mavic wheel yesterday - if someone brought their own wheels and tyres into the shop and wanted help getting them on I expect I would tell them it’s a case of leaving them with us and we do them when we get chance. (Quoting 2-3 weeks for minor repairs)
There’s been a massive cycling boom, the cycle shops that are still trading are under pressure and stressed after 12 weeks of madness, I don’t think it’s unreasonable that they declined to help - they’ve probably got a mountain of higher priority things they need to get on with.