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I watched 2 lifetime mechanics spend 20 minutes wrestling a Gp5000TL onto a new Mavic wheel yesterday - if someone brought their own wheels and tyres into the shop and wanted help getting them on I expect I would tell them it’s a case of leaving them with us and we do them when we get chance. (Quoting 2-3 weeks for minor repairs)
There’s been a massive cycling boom, the cycle shops that are still trading are under pressure and stressed after 12 weeks of madness, I don’t think it’s unreasonable that they declined to help - they’ve probably got a mountain of higher priority things they need to get on with.
TM-
Don't get me wrong, I'm glad they're doing okay at the moment and I don't have an issue with being told they're busy, the bike shop nearest my office said that when I called them. It was more the "GP5000TL? Not a chance, not ever" sort of thing I found odd. In honesty, shitty customer service is a hallmark of Luxembourg small business so it's par for the course.
atz
No, but that's not usually a barrier for them, you pay workshop rates anyway when they fit parts you buy in the shop.