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I watched 2 lifetime mechanics spend 20 minutes wrestling a Gp5000TL onto a new Mavic wheel yesterday - if someone brought their own wheels and tyres into the shop and wanted help getting them on I expect I would tell them it’s a case of leaving them with us and we do them when we get chance. (Quoting 2-3 weeks for minor repairs)
There’s been a massive cycling boom, the cycle shops that are still trading are under pressure and stressed after 12 weeks of madness, I don’t think it’s unreasonable that they declined to help - they’ve probably got a mountain of higher priority things they need to get on with.
Did you buy the tyres from them?