I probably can't compete with your order volumes, but I have to say that over the last couple of years I've had the complete opposite experience with SJS. Always received whatever I ordered within 3 days.
I ordered the front mech shim from SJS on Sunday, paid £3.50 for the shim and £3.50 for delivery of said shim. They won't have seen it until Monday morning of course, which given that I have (in the past few seconds) received the "we've just posted it" email suggests that it's taken them three entire days to find the shim, put the shim in an envelope, and then hand the envelope to their courier company of choice. Who fucking knows how long the courier will now take to deliver it. I really wish I'd not ordered from them as the speed with which they handle this sort of thing is very frustrating. Hey ho, it's not that I didn't know they were shit at being a mail order business so it's my own fault. Fuck SJS though.
Yeah, its not like there are any global incidents which might be effecting a mail-order bushiness ability to function right now ... I guess they should be stuffing all their workers together like Amazon to make sure customers don't have to wait a few days for things
I ordered the front mech shim from SJS on Sunday, paid £3.50 for the shim and £3.50 for delivery of said shim. They won't have seen it until Monday morning of course, which given that I have (in the past few seconds) received the "we've just posted it" email suggests that it's taken them three entire days to find the shim, put the shim in an envelope, and then hand the envelope to their courier company of choice. Who fucking knows how long the courier will now take to deliver it. I really wish I'd not ordered from them as the speed with which they handle this sort of thing is very frustrating. Hey ho, it's not that I didn't know they were shit at being a mail order business so it's my own fault. Fuck SJS though.