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Thanks for taking the time to provide such a thorough and insightful reply. And for putting me straight on my poor life choices.
I spend much of my working days dealing with customers who have bought electronic equipment from the company I work for between 10 and 15 years ago that we are now struggling to get spare parts for to keep them going. They will have paid a similar amount to what I paid for my powermeter and yet they feel massively hard done by that we're struggling to get hold of components that are from a product designed over 15 years ago. A UK only niche product, with far fewer unit sales than any powermeter. This is an instrument used multiple times a day as a work tool.
We treat every customer with respect, go the extra yard to try to resolve any fault with their existing product before offering them a discount on a new replacement if we really can't support them with a repair.
As I've already said, I can live without the powermeter. But I find the lack of empathy for their customers very disappointing. Have a nice evening.
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yetidamo
gbj_tester
You knew it had a two year warranty when you bought it.
You knew that SRAM aren't in the business of taking old models back for discounts on new ones.
You knew that power meters are a rapidly evolving market segment, where versions become obsolete quickly.
You should have known that there is basically no such thing as a power meter repair except for the most trivial failures; since the flyaway cost of a new module is less than the cost of diagnosing, let alone repairing, a failure, all "repairs" consist of replacements, which obviously only works for as long as the model you're using is current.
This is not a situation unique to powermeters, many consumer electronics products are essentially non-repairable. It's always best to think of your initial payment not as a durable purchase but as a lease whose duration is the warranty period.
In short, if you'd gone into this with your eyes open in the first place, you wouldn't have your panties in a bunch now.
They must be quaking in their boots🙂