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Bluetooth. It turned out that it didn't like connecting with Bluetooth via my Mac. It's actually a hackintosh so I restarted into the PC side and it was fine.
Have just done my first (pathetic) ramp test but that's after a few weeks off the bike with probable coronavirus so I'm just pleased to have managed half an hour on a turbo without passing out all in!
Are you trying to connect via Bluetooth or ANT + ?