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Fox-
Are you trying to connect via Bluetooth or ANT + ?
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Make sure nothing else is trying to connect to it - your phone, other laptops etc.
I had an extremely frustrating 30 mins at 7am the other morning pulling sensors off my bike until I worked out Alisha's laptop was stopping mine connect to the Kickr. Best to turn off BT on everything except your laptop, at least for problem solving.
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Did you use their app? Disconnect that shit. "Turn off your phone bluetooth"*.
*something everyone should do always
BareNecessities
dbr
hippy
Maybe there's some Zwift spurts: https://www.lfgss.com/conversations/270470/