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She said "who do they think they are, it's not a hotel!" - I mean, it literally is a hotel. She was also upset that they asked for bottled water and said they should have drunk the tap water... Pretty sure she wouldn't drink tap water. She's just repeating the very anti-foreigner news that's being heavily promoted atm.
One of my colleagues just came over to complain to me about a group of German businessmen who are quarantined in a hotel in Shanghai (at their own expense) and whose company sent them a crate of wine. For some reason she was really upset about this.
Also a restaurant in northern China made a banner saying (paraphrasing) "congratulations to the US on your coronavirus situation, hope Japan suffers from it for a long time". Now I remember why I rarely read the news here in China.