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In the UK the usual thing is whether the goods are of a reasonable quality. If you've used it in some way that is unreasonable (riding across Antarctica in winter for example) then you might be screwed but if it's riding within normal boundaries, they'll struggle to argue. There's also a European Small Claims court which you could hurry up and threaten them with if you bought direct. I'd imagine a UK court would be happy to order them to pay you.
atz
pascalo
skinny
What's your knowledge on consumer rights? Before I delve to google.
They've rescined their offer. Well they wont say so, but refuse to answer my questions.
Moving forward. I want them to replace it, as it's not robuts.
However, they want me to send it back for 'diagnostics'. (I can't see why it needs diagnostics to see the pins snapped) before they commit to a resoloution. I want them to just give me a solution now. Ie. we will replace it, send it back and we will send another.
Am I being unfair? I don't really want to send it back, for (12 working day) + corona time, without a solution first.