They are being cunts
Did they just say “ it’s not a design flaw you are just ham-fisted ?”
I think so.
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You're an endurance specialist. Do what I do and just keep repeating your argument until they crack (or you go over there and do £NGECO worth of damage to their business).
That says it's only designed for offroad ridging though - riding is obviously outside the spec ;)
@skinny started
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They are being cunts
Did they just say “ it’s not a design flaw you are just ham-fisted ?”