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What's your knowledge on consumer rights?
Skimpy. The relevant UK law will apply given that the Brussels Convention would still apply, so you'd be looking at the Consumer Rights Act 2015 (which gives effect to a 2014 EU directive in any event). I think you'd need to look at section 23 of the 2015 Act, which covers rights of repair and replacement.
Brommers
skinny
What's your knowledge on consumer rights? Before I delve to google.
They've rescined their offer. Well they wont say so, but refuse to answer my questions.
Moving forward. I want them to replace it, as it's not robuts.
However, they want me to send it back for 'diagnostics'. (I can't see why it needs diagnostics to see the pins snapped) before they commit to a resoloution. I want them to just give me a solution now. Ie. we will replace it, send it back and we will send another.
Am I being unfair? I don't really want to send it back, for (12 working day) + corona time, without a solution first.