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Agreed. Full-on PR fail right there. Probably would have been a cheap-ish win for them, dependent on number of tickets still outstanding. The reserve game offer is a proper shitty stick also.
Problem is FlyBe collapsed (fairly probably) owing a fair chunk of cash to them and they are understandably smarting from it.
(Tony Rowe's insistence on putting his letters on every quote on every press release does indicate he thinks a lot of himself too...)
c00ps-
As a chiefs fan, this does seem a bit of an own goal in terms of PR, and the press release could have been a lot more conciliatory. Tony Rowe does seem to have a real laser focus (rightly so to a large degree) on making sure that we stay a profitable business, and no idea how much losing Flybe is going to cost them (I assume they were one of the larger sponsors) but in this case I think he could have handled it loads better.
Sam_w
Pretty shitty
https://www.bbc.co.uk/news/uk-england-devon-51803164