Turbo Trainer Advice

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hippy in reply to @dbr

It's the KICKR, not the bike, not the surrounding area. I assume it's a known issue because having sent them a video they've asked to swap the unit.

#toopowerfulforthisplanet

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onyerbike in reply to @hippy

I went through this a few weeks ago. Had a replacement within the week but the customer service quirk was if I chased up by email, I was told my request would go to the bottom of the pile.

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hippy in reply to @onyerbike

They're collecting it Friday and replacement is supposed to ship as soon as mine is in transit to them.

Anyone who says my request goes to the bottom of the pile will quickly find themselves inundated with tickets. They will think it's a bot but it'll just be me replacing miles with messages.

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