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Yes, unfortunately that doesn't change the fact that a service paid for was not provided, and on top of that there is just a bare-faced lie about what happened. Also, I live about as conveniently as could be, definitely no detours needed, house facing the road, etc. At this point, I just indiscriminately hate the entire company.
SwissChap
Delivery drivers earn fuck all. They probably race round to try and break minimum wage.
Hate Yodel by all means, not the people they force into cutting the odd corner.