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Now of course I have no idea why that other customer has returned it
Write to them and ask? (The customer that is, since you've got their full name and address.)
Greenbank-
That thought had crossed my mind. But in the end, I'm not going to get anything out of it even if my hunch is correct - there is no way I can warn the next customer who'd buy the same frame again.
And of course, it is possible that that customer returned it for an unrelated reason, and the frame got scratched either by him, or Wiggle themselves when processing the return. The scratch is not huge and it isn't immediately obvious, but once you know it's there, it's hard to miss too...
SwissChap
Wiggle are being nobs for sending me a scratched frame. The box indicates it's been returned once already. Now of course I have no idea why that other customer has returned it, but... the cynic in me thinks it was due to the exact same reason.
Now I have the hassle of having to make sure Yodel can collect the package at some point during the day tomorrow. And I don't have the frame I wanted.... they're not getting the Haribo back, that's for sure!
(Oh and btw, aren't they supposed to protect their customers' addresses by maybe NOT leaving a customer's name and full address sticking to the side of a box they're sending out to a different customer?)