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update on this - apple 'genius' says that this is a modem issue and can't be repaired and she'll need to buy a new phone. sounds like bullshit to me.
What version does it have on it currently?
It should support iOS 12, so if the phone has anything less than 12.1 (or 12.2, but that was only out yesterday) then it should be able to be updated.Connect to a computer/iTunes, download iOS from there and do an update/restore?
Maybe backup what you need and completely wipe and start again with updated OS...(haven't read through this guide but a quick scan looks sensible - https://www.gottabemobile.com/how-to-do-a-clean-ios-12-install/)
duncs
@n3il
update on this - apple 'genius' says that this is a modem issue and can't be repaired and she'll need to buy a new phone. sounds like bullshit to me.