Stylish cycling kit

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croft

Had a really bad experience with La Passione recently:

Bought a new jersey a few months ago which I like a lot - nice fit and material, but the zipper has failed. So I contacted them to ask about replacement/refund and they flat out refused to address it and accused me of washing it incorrectly. So now I've gone down the corridor of quoting distance selling regulations at them.

I was going to buy further jerseys and bibs, but now they won't get my business at all. Just lame.

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Danimal in reply to @croft

Sucks to be you.

I actually had something similar with La Passione - they simply refused to help with a return. Their attitude was 'most of our customers are happy so we don't see the need to help you.' EU regs & consumer rights? Not bothered.

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croft in reply to @Danimal

Your experience was ringing in my ears as I wrote my first email. Hoped they had changed their ways but alas.

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