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@ad441
This seems like a good place to rant about Hermes...
Won a (bargain) radio mic on ebay back in early December. Seller sent via Hermes.... despite being in all day nothing turned up. I then got a message saying it had been 'delivered to reception'. Being my house there is no reception, it wasn't dumped on doorstep or bins or with neighbours.
Ebay generally great for refunds, but not when the tracking says the item has been delivered.
Seller has been helpful enough, but clearly doesn't want to just refund me if he doesn't have to. Have been engaged in battle with Hermes' hopeless customer service ever since. All ebay requires to refund me is a clear email from Hermes saying they have not delivered the parcel to my specific address. This seems beyond Hermes to provide. I have clear emails from them stating the 'parcel can not be found', but whoever they've outsourced their customer service to is incapable of actually reading emails and invariably just tells me I need to contact my retailer.
God it's frustrating.
Am going to pursue this to the bitter end (paypal dispute if ebay fails, money claim online if all else fails).
I don't even know why I'm writing this really... it makes a change from sending yet another email to Hermes though.