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Same thing for 5 years is ripe for escalation. As the link says, if it was a direct debit then get the bank to refund it first, this is more likely to get it resolved properly rather than temporarily fixed by RAC refunding you for the latest fuckup.
Then hammer frozen sausages into the big shiny windows of RAC's HQ.
[EDIT] Ah, a CPA. Continue hounding the RAC but I'd write to some of the money sections of various papers and see if someone will take it up.
Greenbank
the RA fucking C.
Every year around this time they see fit to remove in the region of 180 notes from my account for a service i cancelled five odd years ago. They can't seem to find any record of my ever being a member despite providing all the previous addresses i can muster. according to the internet, they have form for this sort of shitbaggery and it's a kafkaesque nightmare of escalation, hold music and bone headed bureaucracy to get resolved.
thieving cunts.