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how odd! I would give them a call and see what they have to say. I have to admit, I am hating ebay recently, guy buys a used set of bars etc. The bell has a couple of scratches and he requested a return/refund for defective item. WTF. It works, as described. They just said yep, have taken the money and I still havent got the stuff back?!
have you been trading for a while and simply first GSP? or some of the first ebay sales?