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Why the hell it's in bubble wrap and not in official packaging?
You probably shopped around and went with Wiggle as they were best on price? There's a reason for that.
As Tester says, it's oem kit rather than retail kit. Being OEM kit doesn't excuse the missing clamp though of course but you've been compensated for that so...
Also looks like you got an adapter (+20mm is-is?) which you're contents list says isn't included so, you know, ups and downs.
M_V
So i've got myself into an interesting situation recently.
Bought myself a pair of sram guide ultimate brakes which looked like an absolute bargain - 56% off! Even with this 56% off it costed 200 quid. Quite a sum but a steal anyways, right?
Guess what - the brakes arrive in some weird bubblewrap, no original packaging, no instructions, just some shady barcodes on them. I get them to my beloved mechanic, he immediately points out that the clamp and mounting bolts for one brake is missing.
I write to their support, they say they're sorry, their stock is also incorrect, they say they will compensate 20 quid for the clamp if I went and bought it in some local bike shop. Fair enough.
My beloved mechanic also points out that there's quite a lot of stuff missing actually.
Quick search on the interwebs gives me a package contents for a pair of brakes
Now that's interesting. Didn't support know that the package should contain much more than a single clamp? Why the hell it's in bubble wrap and not in official packaging? Why there was no note of any of this in the original listing? Who knows what else is missing? Shall i just return it?
Didn't expect such an experience with wiggle...