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Yeah man, nothing they can do, and I didn't know about the 10 year warranty if you register the product until it was too late (more horseshit, you either do a 10 year warranty or you don't)
Crispin_Glover-
^ Might this work in your favour?
E.g. As a high value brand (compared to "5quidsaddleco ltd") their product should be expected to last longer under reasonable use.
Warranty registered or not they're implying the product should be good for beyond 10yrs.
Might be worth taking it higher within Brooks complaints dept and ask for discounted replacement, reflecting that you had some happy time of use before it failed.
Problem though is burden of proof is on you... can you find other examples of similar fails after similar use?
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Surprising they couldn't do anything or were not more helpful.
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Those saddles haven’t been around for ten years so it clearly hasn’t lasted properly.
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I had 2 stretch/wear unreasonably after a few 1000 mile, we are a brooks stockist so contacted extra the UK distributor and they sent them back to brooks for replacement tops, no quibble, just provided my proof of purchase.
It’s a known issue that the tops wear out too fast especially on the early ones - I didn’t know about registering for 10 year warranty either, probably too late for me now.
I wouldn’t be satisfied with that response.
rhb
Squaredisk
dancing james
TM
have you contacted brooks direct?