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yeahh tried that, they wanted me to try again, and then again and then again whilst I was talking to them, so much that the battery died.
I have a full transcript of the conversation though as it was webchat - so just gonna send that over tomorrow and say I have tried everything and it does not work - plz replace
DenGlanzig
skinny
Should have just said it isn't working can you replace it, I've done this all already.