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@Scilly.Suffolk
Restrap
A piece broke off the magnetic clip on my saddlebag holster: I spoke to Nathan who put a replacement in the post, first class and gratis.
SJS Cycles
Sent me the wrong seatpost clamp: Jamie has put the correct one in the post via 24 courier and said it's not worth returning the one I have.
Small things, but the impression made on me is bigly.