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British Cycling have passed it on to their product liability solicitors
Because you've incurred other costs? Otherwise can't you just go into the shop you bought the crank from and get it swapped there and then?
PhilDAS-
Because I will incur costs, eventually. But at the moment I’m very lucky to have BC’s spare parts bin, kindness and tolerance.
But more importantly if this is a defect in that batch of cranks and they try and fob me off, I’d rather have a specialist solicitor attempt to hold them (the manufacturer, it wasn’t bought from a shop) to account, rather than me sending angry emails
Ecobeard
British Cycling have passed it on to their product liability solicitors, so i’m Just waiting for the companies response before deciding what to do.
I.e. if their response is up to scratch