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farewell
Where in my comment did I say anything about not dealing with it? Or justifying the staff's attitude towards him?
My point was going into a retailer ten minutes before closing and expecting results doesn't really get you far, which for me is reinforced by him wanting to complain to Evans HQ.
@farewell Nukeproofs are renowned for doing that. Myabe riding SS/Fixed does have an effect on them or or maybe not.
What I do know is even riding them normally, I've seen enough do that so far. Depending on how old they are, they're a warranty issue for sure and they should have booked them in to at least get some information.