Rapha, nice but a bit pricey?

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h2o in reply to @lreilly

That happened with my classic mitts too.

Under the consumer rights act, if you return faulty goods within six months of purchase you don't have to prove whose fault it is.
https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/return-faulty-goods/

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lreilly in reply to @h2o

Thanks, did they give you a new pair or repair?

I had a response asking me to fill in a repair form and send them back for assessment. I kinda feel like I shouldn't have to paythe postage. :/

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h2o in reply to @lreilly

I'd bought them online, but I took them to the Shoreditch shop as it's not far from me. I had to log in to my account on their terminal and show them the transaction, and they did the rest. Got a refund. Have since bought the crochet mitts and they're great.

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