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people do make mistakes
I entirely agree.
But a lack of communication is rarely excusable and simply telling people what is happening (or not happening) would avoid a great deal of what gets raised in this thread.
On the face of it @fussballclub has a reasonable complaint; @Phyllis has been tagged and can give their side of the story.
No doubt this will be resolved amicably.
:)
I agree but people do make mistakes, especially if they're inexperienced or careless/don't realise their obligations. This is very good practice - could be added to selling sticky?