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TM
My story starts at the end of November when Planet X once again had a sale with great prices. So I ordered everything that I wanted proceeded to checkout and payed for what I have picked. After that I should have received tracking but that's where the problem starts (screenshot 3) as you can see there is no tracking where it should be. Ok I thought and wrote to support about it and got a tracking number 5 days after I have ordered. According to this tracking my parcel was delivered on 30 of November but the person that should have received it didn't get it and no other parcel with this tracking was delivered. Garry, the guy I spoke in support, wasn't helpful at all and couldn't or didn't wan't to resolve this issue for an unknown reason. Maybe they didn't even ship it and he gave my some random tracking? I wouldn't be surprised one bit if he did.
But this is where it gets interesting.
I have placed another order (oh god why) with planet x again. But this time I have received my package. With 5 items out of 26 I have ordered and payed for (screenshot 2,5). Well this is strange I thought. And once again contacted their support guy Garry. He told me that they in fact posted my order in 2 parcels for some reason even though I have never asked for this. Again a minor inconvenience for me so I asked for the tracking for the second part of the order to which he told my this (screenshot 4). Asked to reship and they didn't. Which leads me to believe that I just got scammed for 200-300 pounds on both of my orders. PayPal doesn't want to do anything as expected.
And after all today I decided to contact them once again and for the last time and the result just made laugh harder then I should have (screenshot 1).
I am sick and tired of their customer service, their scamming scheme, their always unknown stock.
If I could describe my experience with this store it would be "Ordering from planet x is like playing Russian roulette... With a full chamber". Never in your life time order from this web site you WILL be scammed out of you money. That's the only thing they can guarantee.