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Rouleur emailed me back; finally. Poor response.
I can only apologise for the inconvenience caused, we star out the first few digits for your safety.
We welcome feedback from our customers to enable us to improve our service as we are committed to offering the best experience for our customers.
Thank you for taking the time to contact the us with your comments and we will use your feedback to help shape the way we improve on our service in the future.
Please contact us if we can be of any further assistance.
I just checked... they charge the same for PayPal as other methods.
Horribly insecure site though... a shopping cart on Wordpress. I would definitely have used PayPal.