You are reading a single comment by @edscoble and its replies.
Click here to read the full conversation.
London Fixed Gear and Single-Speed is a community of predominantly fixed gear and single-speed cyclists in and around London, UK.
This site is supported almost exclusively by donations. Please consider donating a small amount regularly.
edscoble
So I bought an Aeroad SLX frameset from Canyon earlier in the year and received it in August. Unfortunately it arrived cracked, but Canyon were excellent in find me a replacement and I had another a week later.
However, a month after that I went to try the "rake adjust" for the front fork. Flipped the insert over and found it doesn't fit properly. See photo below.
Contacted Canyon about it and they asked me to send the fork to them to inspect, which I did. They inspected and concluded its fucked, and they will get me another.
It takes them a month to find a new one, meanwhile the bike is in pieces and unrideable. I receive a new one, and hey ho, it has the exact same problem, insert does not sit in the dropout properly.
I informed Canyon and they say the will have to launch an investigation into their Quality Management. Clearly all the forks they are making are fucked. It's been nearly two months since they sent me the newer just as fucked fork and I'm still waiting around.
I'm very peeved off with them. I chase them up every few weeks basically to be told "Germany are looking into it, I will let you know as soon as..." blah blah.
What am I supposed to do, wait forever? What about the fact that I've dropped two grand on a frameset and have been waiting around for three months while they try and find me a fork that isn't defective. Surely they owe me something for all this hassle? I'm in half a mind to strip the bike down and send it back.
Arrgghh. Rant over....