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@Fox
Friend has finally set up his One Plus 3 after having it for a month.
He set the pattern but now can't get into it. Is insistent that he knows the pattern but it doesn't work. We've tried following the factory reset instructions, no joy, and Android Device Manager. He was able to change the pattern to a pin with Android Device Manager but still can't get in (and couldn't remote wipe it either).
When he loads it up he is getting asked to put his Google account details in but that isn't working.
From what I've heard of One Plus customer service I would have advised him to send it back, but he's had it a month, so there's that.
Any ideas?